ASC introduced INSPIRATIONpro 8.0, a quality monitoring solutions with on-demand services, modern speech technology and integration with other business intelligence systems.INSPIRATIONpro helps call center managers learn about their agents' service level and thus fosters a continuous improvement process. It provides a detailed and automated analysis of recorded calls by using a sophisticated transcription and speech mining capability. The product lets supervisors add written comments to voice files with actual customer interactions for best/worst practice examples. A customer feedback module is available as well. Other features with INSPIRATIONpro include real-time contact between agents and supervisors without the customer's knowledge, a user-friendly browser-based interface for access from any location, and rapid analysis of calls for contact centers with a high volume of data.
